Privacy Policy

When you do business with or use the website of, information is gathered from you.

The purpose of this policy is to explain how your information and personal details are handled and what we do with this information.
We take privacy and the protection of personal information very seriously and we are committed to ensuring your data is protected.

The types of personal information processed by us include:

  • Company name and contact information.
  • Postal address.
  • email address.
  • Telephone numbers.
  • Payment details (through payment carrier Worldpay)

We have a system to record customer names and contact details including delivery addresses, along with order or enquiry information. This will include details of the order or enquiry and may include drawings used to prepare a quotation or accompany an order. All information is stored on our internal systems here at our offices and backed up onto a secure remote server daily.

Our products are delivered by couriers. Your delivery address is added to their system which allow them to deliver our products to you.
Personal information provided by you is for the purpose of communication and to permit us to answer queries or contact you if there is a problem. We do not sell or rent or make available such information to other companies.
We do not retain personal information for longer than is necessary for the purposes we need to use it for or as long as is required by law.

When information is requested from us through the website, your name is added to our mailing list only if permission is granted to do so. If you do not wish to be added to our mailing list, we will deal with your request and then destroy your contact details. You may instruct us to cease holding information about you at any time. Simply by e-mailing us at our website or write to us at our contact address.

Our email:
Our address: DPCPRODUCTSDIRECT.COM, Greengate House, 87 Pickwick Road, Corsham, Wiltshire, SN13 9BY
Telephone: 01935 411699
Fax: 01935 431878

The internet is not secure. We do have however have robust security procedures in place to make it as secure as possible. Mechanisms and firewalls are used to block unauthorised access to servers that themselves operate within a secure location.

These internal procedures have been introduced so that your information is kept confidential and secure.

When you submit your personal information to us, and when you continue to use our website you consent to the use of such information in accordance within this Privacy Policy.
In the event our Privacy Policy should change, we will display such changes on this page.

This website records IP addresses and produces server logs. This information is used solely for monitoring the volume of traffic the site receives and measuring the number of visitors. We do not use the information for tracking the activities of individual visitors to this site.

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

This is an essential temporary cookie used to store data about your visit and any choices you make or data you enter. This cookie is deleted when you close your browser.

Content Managed System Cookies ( wordpress_ wordpress_logged_in_ wp-settings- wp-settings-time- SESS)
These cookies enhance your experience of our website, enabling you to log in, use the website’s functions and ensure that you are recognized when you move from page to page within the site and that required information you have entered is remembered.

Google Analytics cookies ( _utma, _utmb, _utmv, _utmz, _gat, _ga, _gid)
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visit. Click here for further information.

These cookies are added when you close our cookie notice bar.


These cookies are used to enhance your e-commerce experience, including allowing the cart to function effectively.

Please do not hesitate to contact us by e-mail if you have any queries and comments regarding our Privacy Policy.